Returns & Refund Policy
At Homie Supermarket & Grocery Online, we prioritize your health and satisfaction by offering returns on damaged or incorrect items within 24 hours of delivery. Due to the perishable nature of our products, we ensure a swift resolution process to maintain the highest quality standards for your kitchen.
Report the Issue
Contact our customer support team via the app or website within 24 hours of receiving your order to report any damaged, expired, or incorrect items.
Provide Proof
Upload clear photographs of the product, the packaging, and the delivery receipt to help our team verify the condition of the goods.
Verification Process
Our quality control team will review your request immediately to confirm if the item is eligible for a refund or a replacement according to our safety guidelines.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement with our next delivery slot or initiate a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing